GRIEVANCE REDRESSAL

We are committed to addressing customer questions, complaints and grievances in a timely and appropriate manner.

Customers may contact our Grievance Officer regarding complaints relating to products, orders, payments, delivery, returns, refunds or other services provided through the website.

Grievance Officer

Name: [INSERT GRIEVANCE OFFICER NAME]
Designation: Grievance Officer
Trade Name: SHIMMER

Address:
53/1248, AARADHANA BUILDING, SN Park Road, S Narayana Park, Padanapalam, Kannur, Kannur, Kerala – 670001, India.

Email: [INSERT GRIEVANCE EMAIL]
Phone: [INSERT PHONE NUMBER]

How to Raise a Grievance

Please include the following information when submitting a complaint:

Full name;
Order number, if applicable;
Contact details;
Description of the grievance;
Relevant supporting documents or photographs; and
Any other information necessary to investigate the matter.

We will acknowledge and address grievances within the timelines prescribed under applicable law.